Do I need to create a separate account for Home Delivery if I already have an account for Pickup Location ordering?
Nope! All you need to do is click CHANGE near the top of this page when you are signed in to your account and you will be able to enter your zip code and select Home Delivery from the list of delivery options. If you already have your cart filled you can change your delivery method at checkout to home delivery. It's that easy! :)
Food prices will be adjusted automatically to figure in the extra cost of Fedex shipping charges and packaging. If you have items in your cart that we can not safely ship you will be notified so you can remove these items from your cart and add anything else you wish.
Can you ship raw milk?
We wish we could, but... even though our raw milk is tested, inspected and approved by the PA Department of Agricultural, the FDA does not allow us to sell it across state lines. I'm really sorry. We don't like this either, but the FDA has our hands tied. If you'd like them to change their policy... I guess talk to them about it. Best wishes!
But good news! We can sell our 100% Raw Cow Cheese and Raw Cream & Butter. So, yes, you can get raw dairy shipped to your home... just not raw fluid milk.
If you're in PA it isn't a legal problem for us to ship the Raw Milk, but it is a logistical nightmare. Fedex Home Delivery of milk would triple the price, because milk ways 8.6lbs to a gallon it would triple the price of the milk, please choose a PA Pickup Location as your delivery preference.
When I'm signed in for Home Delivery, why are the foods so much more expensive than the Pickup Location price?
These items are more expensive for home deliver because all home delivery services bill by weight. For example: raw milk is heavy. One gallon of raw milk weighs 8.6 pounds.
With our Pickup Location delivery, since we do that ourselves with our own trucks and drivers, we get to decide how much to charge for delivery. So... we intentionally go by % of the dollar value of the item rather than weight. That makes the raw milk much more affordable than if we figured delivery by the pound.
Does that make sense? If you explore around, you'll notice that anything heavy and relatively inexpensive per pound in our farm store, all seem expensive for home delivery. It's totally because of the weight factor. If we could get UPS and FedEx to bill by % of dollar value instead of weight, the prices would be much more in sync with the drop point prices.
We wish it were different, but we are not in control of their price structure. So we do the best we can. The extra cost is simply the extra cost to package, ice and quickly deliver an insulated box of food to your doorstep. If we find a way to do it cheaper, we promise to pass the savings on to you. How is that for a commitment?
When will my card be charged?
Since our meats are variable weight, we'll not charge your card until your entire order has been pulled together and each package weighed. This is to make sure that you are correctly billed for the actual food that you received. Once your order is weighed, we'll send you an email with a detailed receipt confirming your payment.
Do I have to be home when the food arrives?
Nope. Fedex should leave the box outside your house if you are not home. Shipments that do not require a signature [ours do not require a signature] can be left in a safe place, out of sight and out of weather, at the driver's discretion.
Am I required to commit to a certain number of deliveries?
Absolutely not. We intentionally designed our home delivery to be the exact opposite of a subscription plan. Our goal is to give you 100% freedom, keeping you in the driver’s seat. You choose what foods you want, when you want them, and how often you order. Of course, we hope you’ll be impressed by our farm-fresh foods and order frequently—but that's entirely up to you. We are content to earn your trust and loyalty.
If a food package in my order arrives damaged, what should I do?
First, we try to be extremely careful in packing and we do our best to use enough cushion so your food will arrive safely even if Fedex handles the box roughly.
But if damage has happened to your order, here is what you do. As soon as you notice the damage, send us a note. If you can, take a photo of the damage. Once we reply to your note, you'll be able to reply and attach photos. Photos are so helpful. They allow us to visualize what exactly went wrong. Maybe there is something we need to improve in packing. Or maybe it was totally a Fedex problem. In that case, photos help us negotiate with Fedex so they can reimburse us for any damage they caused.
Either way, rest assured that we'll make sure you are refunded, reimbursed, credited, shipped replacement food or whatever it takes to make it right. Also know that we'll hear you, we do care, and we'll do everything in our power to keep damage from happening.
What if there is some other problem with my order?
No worries, we will make it right. Just contact us and let us know what we can do to help. We care about you and the quality of our food.