Do I need to create a separate account for Home Delivery if I already have an account for Pickup Location ordering?
Nope! All you need to do is click CHANGE near the top of this page when you are signed in to your account. You’ll be able to enter your ZIP code and select Home Delivery from the list of delivery options. If you already have your cart filled, you can change your delivery method at checkout to Home Delivery. It’s that easy! 🙂
Food prices will be adjusted automatically to include the extra cost of UPS shipping and packaging. If you have items in your cart that we cannot safely ship, you will be notified so you can remove those items and add anything else you wish.
Can you ship raw milk outside PA?
We wish we could, but—even though our raw milk is tested, inspected, and approved by the PA Department of Agriculture—the FDA does not allow raw milk sales across state lines. We’re really sorry. We don’t like this either, but the FDA has our hands tied.
But good news! We can ship our 100% Raw Cow Cheese, Raw Cream, and Butter. So yes—you can get raw dairy shipped to your home… just not raw fluid milk.
If you’re in Pennsylvania, we can ship milk right to your door. Because UPS charges by weight—and milk weighs 8.6 lbs per gallon—shipping milk is expensive. You’ll notice the shipped price is higher than pickup pricing at our PA Pickup Locations due to these shipping costs.
When I’m signed in for Home Delivery, why are the foods more expensive than the Pickup Location price?
Home delivery items are more expensive because all shipping services charge by weight. For example, raw milk is heavy—one gallon weighs 8.6 pounds.
With our Pickup Location deliveries, we use our own trucks and drivers, so we can price delivery based on a percentage of the item’s value instead of weight. This keeps heavy items like milk much more affordable at pickup locations.
That’s why you’ll notice heavier, lower-cost-per-pound items appear more expensive for home delivery. If UPS billed by a percentage of dollar value instead of weight, prices would be much closer to pickup pricing.
We wish it were different, but we’re not in control of carrier pricing. We do the best we can. The extra cost simply reflects what it takes to properly package, ice, and quickly deliver an insulated box of food to your doorstep. If we find a way to do it cheaper, we promise to pass the savings on to you.
When will my card be charged?
Since many of our meats are variable weight, your card will not be charged until your entire order has been packed and each package weighed. This ensures you are billed accurately for the food you actually receive. Once your order is finalized, we’ll email you a detailed receipt confirming your payment.
Do I have to be home when the food arrives?
Nope. UPS will typically leave the box at your home if you’re not there. Our shipments do not require a signature, and packages may be left in a safe, weather-protected location at the driver’s discretion.
Am I required to commit to a certain number of deliveries?
Absolutely not. Our home delivery is intentionally not a subscription. You stay in full control—choose what you want, when you want it, and how often you order. We hope you’ll love our food and order often, but that choice is always yours. We’re content to earn your trust.
If a food package arrives damaged, what should I do?
We take great care when packing, but if something does arrive damaged, please contact us as soon as you notice it. Photos are extremely helpful—they allow us to see what went wrong and improve our packing, or work directly with UPS if the damage occurred in transit.
Either way, rest assured—we’ll make it right. That may mean a refund, replacement shipment, or a credit on your account. We care about you and the quality of your food, and we’ll do everything we can to prevent issues going forward.
What if there is some other problem with my order?
No worries. Just reach out and let us know. We care about you and the food we produce, and we’ll take care of it.
Our Farm-Fresh Food Guarantee
We take great care in producing, handling, and delivering every order, and we stand behind all the food that leaves our farm, whether you pick up at a drop point or have your order delivered to your door.
If your order is missing items, arrives damaged, or isn’t in good condition, simply contact us within 24 hours of pickup or delivery. We’ll make it right—by replacing the item, adding a credit to your account, or issuing a refund when appropriate.
Our goal is simple:
To provide clean, high-quality farm food that you feel good about feeding your family.
If something isn’t right, we want to know. We care about you, and we care deeply about the food we produce.